Refund, Return & Exchange Policy
Find information about defect reporting, returns, exchange conditions and refund handling.
REFUND, RETURN & EXCHANGE POLICY
Kawasan 1,
41000 Klang, Selangor. Email: ss009641@gmail.com WhatsApp / Contact No.: +6016-2711090
1. General Policy
Products sold are generally non-refundable and non-returnable unless the product is proven defective upon receipt. Customers should check product description, specifications, quantity, compatibility and suitability before ordering.
2. Defective Product
Defects must be reported to GMYS within 48 hours from receipt with order details, customer contact details, description of defect, clear photos or videos, and parcel packaging or waybill photos where applicable.
3. Inspection and Verification
All defective product claims are subject to GMYS inspection and confirmation. GMYS may request further information, photos, videos, documents or return of the product for inspection.
4. Return Postage
Where GMYS confirms a defective product must be returned for inspection, replacement, exchange or refund, GMYS will bear reasonable approved postage cost. Products should not be returned without prior approval.
5. Returned Product Condition
Returned products should be in original condition as far as reasonably possible, together with packaging, manuals, accessories, free gifts, invoice, receipt and waybill where applicable.
6. Non-Refundable Situations
Refund, return or exchange is generally not allowed for change of mind, wrong item ordered, incorrect quantity, cheaper price found elsewhere, customer delivery error, opened non-defective packaging, special-order items, late defect reports or unauthorised returns.
7. Replacement, Exchange or Refund
If a defect is confirmed, GMYS will generally provide replacement or exchange first, subject to stock availability and product condition. Refunds are considered where replacement, exchange or repair is not reasonably available.
8. Refund Processing Time
Approved refunds are generally processed within 7 to 14 working days after approval and after all required information has been received from the customer.