Warranty Policy
Warranty information for eligible GMYS products, including claim requirements, inspection and support process.
WARRANTY POLICY
Kawasan 1,
41000 Klang, Selangor.Email: ss009641@gmail.com WhatsApp / Contact No.: +6016-2711090
1. Warranty Scope
Warranty applies only to eligible products purchased from GMYS and covers manufacturing defects confirmed after GMYS inspection.
2. Warranty Period
Warranty period may differ by product type, supplier, brand or item condition. Customers should check the product listing or contact GMYS before purchase if unsure.
3. Claim Requirements
Customers should provide order details, proof of purchase, product photos or videos, description of issue and any requested supporting information.
4. Inspection Process
GMYS may inspect the item, request further evidence or require the product to be returned before confirming warranty eligibility.
5. Covered Issues
Eligible warranty issues usually relate to confirmed manufacturing defect, abnormal malfunction or defect present despite normal intended use.
6. Excluded Issues
Warranty generally does not cover misuse, wrong installation, water damage, physical damage, modification, unauthorised repair, wear and tear, consumables or unsuitable use.
7. Resolution
Where a warranty claim is approved, GMYS may arrange repair, replacement, exchange, supplier handling or other practical solution depending on product type and stock availability.
8. Support First
For electrical, audio, humidifier, aroma, pest control or installation-related items, customers should contact GMYS for guidance before returning the product.