Shipping Policy
Find information about our shipping process, delivery times and important terms.
SHIPPING POLICY
Kawasan 1,
41000 Klang, Selangor. Email: ss009641@gmail.com WhatsApp / Contact No.: +6016-2711090
1. Processing Time
Orders are generally processed within 1 to 3 working days after payment confirmation. Orders placed on weekends, public holidays or outside business hours will be processed on the next working day.
2. Delivery Area
We currently deliver within Malaysia, including Peninsular Malaysia, Sabah and Sarawak, subject to courier availability and delivery restrictions. Overseas delivery requires prior confirmation and separate quotation.
3. Shipping Methods
GMYS may use PosLaju, suitable courier providers, bulk shipment providers, transport or lorry delivery depending on product type, parcel size, delivery address and availability.
4. Estimated Delivery Time
Klang Valley, Selangor and Kuala Lumpur usually take 1 to 3 working days. Peninsular Malaysia usually takes 2 to 5 working days. Sabah and Sarawak usually take 5 to 10 working days. Bulk or heavy shipment is subject to separate arrangement.
5. Shipping Charges
Shipping charges are calculated based on product type, parcel size, parcel weight, delivery location, courier rate and delivery method. Bulky, heavy, fragile or special-order items may require additional charges.
6. Self-Collection
Self-collection is available at GMYS Sdn Bhd, No. 3 & 5, Jalan Raya Timur, Kawasan 1, 41000 Klang, Selangor, by prior arrangement and confirmation.
7. Tracking and Failed Delivery
Tracking details may be provided after dispatch where available. Customers are responsible for accurate delivery details and any re-delivery or return charges caused by incorrect address, unavailable recipient or failed delivery.
8. Risk, Damage and Special Delivery
Customers should report damaged, missing or wrongly delivered items within 48 hours from receipt. Bulk, heavy, fragile, pre-order or special-order items may require separate delivery arrangements.